We urge all members to go to healthcare.gov and register an account if you do not currently have one.
Please check your eligibility notice from the Marketplace to see if you are required to send in documentation, such as citizenship or income verification. Failure to provide this documentation as requested may cause you to lose coverage or lose your subsidy. You have a date on your eligibility letter that the information has to be approved by (not sent by)!
You can contact your agent for assistance with these uploads and proofing for citizenship or income verification, or follow the steps below:
You will need your subsidy eligibility notice and ID to make this process easier.
** We do not advise calling the marketplace for any changes or adjustments to your eligibility. In our experience this can cause issues with subsidies or issues with your plan.
Setup an account on the marketplace
Click Here to view the step by step instructions on how to set up an account on marketplace
If you already have an account
Go to www.healthcare.gov
Click: Login (If you have an account from last year then please use that username and password)
If you do not have an account
click on "DO NOT HAVE AN ACCOUNT"
Follow the steps in creating an account, and look up your Eligibility in the screens that follow.
** If you have issues with this please contact our member services at (813) 288-9500.
Send additional documentation
If you need to send additional documentation to the Marketplace (see your eligibility letter) you will be able to upload or mail the requested information. We advise uploading your documents to your marketplace account vs. mailing them.
To mail your documents to the marketplace, mail to:
Health Insurance Marketplace HHS
465 Industrial Blvd
London, KY 40750
ON EVERY PIECE of documentation you must have 3 identifying factors including the eligibility ID, your name and state on EACH PAPER SENT OR UPLOADED.
If you require more time to get this information you will need to call and request an extension at 1-800-318-2596